Category Archives: Magento eBay

Refunding Customers in Magento – How Can You Do It?

The e-commerce software of Magento allows you to create as well as maintain a storefront online. There is a merchant interface in this platform which consists of varied features and lets you manage an online store with success. There is a premium Enterprise edition as well as a free of cost Community edition. With both editions, you can manage orders, run custom reports, view and edit client profiles and even issue refunds to buyers. Find out how you can issue refunds with the Magento eBay platform.

Access your present orders

Vissit MagentoCommerce.com and sign into your own account. You will find an administrative panel being automatically displayed. Move to the “Sales” tab located on the upper left section of the window of your admin panel. From the drop-down menu, click on the option “Order”. You will find a list of all your present orders being displayed.

Find your order to refund

If you find the process difficult, enlist help from any of the companies offering comparison shopping feed management and other assistive services. If you do not, move through the order list and choose the order you would like to refund. Click on the link “View” that is shown up beside the order. In order to initiate the process of refunding, click on the tab “Credit Memo”. This will produce a credit memo.

Check the number of products to refund

Move down the order page. Check the section for “Items to Refund”. Find the “Qty to Refund” section adjacent to the item that you wish to issue a product refund for. Once you have got the field, enter the number of items to refund. For instance, you need to type in the number “3” in case you will be refunding 3 items. Check the “Return to Stock” field in case the items were given back to the store. Do not check if no returns were made.

Send an email confirmation

Click on the “Email Copy of Credit Memo” option to send a confirmation email automatically to the buyer being refunded. You will be shown a window, where you can adjust the refund further.

Confirm the refund amount

Move to the section “Total Refund” on the window and ensure you are typing in correct refund amount. Once you are sure, click on the tab “Refund” to update invoice and reports automatically. Return to Orders page by pressing the back button.

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